Privacy Policy
This Privacy Policy describes how Sybago LLC ("Sybago," "we," "us," or "our") collects, uses, shares, and protects your information when you visit sybago.ai, contact us through our website, engage our services, or opt in to receive SMS messages from us (collectively, the "Services").
By using the Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Services.
1. Information We Collect
Information you provide to us
- Contact information: name, email address, telephone number, and business name when you submit a form, request a call, or otherwise reach out.
- Communication preferences: your SMS consent selections (customer care, marketing, or both) when you opt in via our forms.
- Free-form content: messages, descriptions of your business, and any other information you voluntarily share through forms or correspondence.
- Payment information: if you become a customer, billing details necessary to process payments (handled by a third-party payment processor; we do not store full card numbers).
Information collected automatically
- Usage data: pages viewed, time spent, referrer, and actions taken on our site.
- Device data: IP address, browser type, operating system, device identifiers.
- Cookies and similar technologies: we use cookies and similar tracking technologies for site analytics, functional preferences, and (where applicable) advertising. See Section 6 for details.
Information from third parties
- Analytics providers (e.g., web analytics services) that measure site performance.
- Advertising partners (e.g., Meta Ads) that help us evaluate campaign effectiveness.
- Our CRM and communications platforms that help us manage customer relationships.
2. How We Use Your Information
- To respond to your inquiries and deliver the Services you request.
- To send SMS messages that you have specifically opted in to receive (see Section 5).
- To operate, maintain, and improve the Services.
- To send transactional communications (e.g., appointment confirmations, account updates).
- To send marketing communications, where permitted by law and subject to your preferences.
- To measure the effectiveness of our advertising and website content.
- To comply with legal obligations and enforce our Terms & Conditions.
- To detect, prevent, and respond to fraud, abuse, or security incidents.
3. How We Share Your Information
We share your information only as described below. We do not sell your personal information, and we do not share your mobile opt-in data or consent information with any third party for that third party's promotional or marketing purposes.
- Service providers: vendors who help us operate the Services (hosting, analytics, CRM, email delivery, SMS message delivery, payment processing). These vendors access your information only to perform services on our behalf and under confidentiality obligations.
- Legal and safety: when required by law, subpoena, or court order, or to protect the rights, property, or safety of Sybago, our customers, or others.
- Business transfers: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
- With your consent: in any other case where you direct us to share.
Mobile opt-in specific disclosure: No mobile information, including SMS opt-in consent and telephone numbers associated with SMS consent, will be shared with third parties or affiliates for marketing or promotional purposes. This exclusion does not apply to service providers (such as the SMS delivery platform) who process information on our behalf to deliver the messages you have opted in to receive.
4. Legal Bases for Processing (EEA/UK users)
If you are located in the European Economic Area or United Kingdom, we process your personal information under one or more of the following legal bases: your consent; performance of a contract with you; compliance with our legal obligations; or our legitimate interests, where those interests are not overridden by your rights.
5. SMS Messaging
How you opt in
You can opt in to receive SMS messages from Sybago LLC by providing your telephone number and checking one or both consent boxes on our Contact Us form. You may select customer care messages, marketing messages, or both. Consent to receive SMS messages is not a condition of any purchase.
Types of messages
- Customer care: account issues, service outages, support responses, appointment confirmations, and other non-promotional operational messages.
- Marketing: new offers, promotions, announcements, and other promotional content.
- Two-factor authentication (2FA) and security notifications, where applicable.
Message frequency
Message frequency may vary depending on the type of messages you have opted in to and your account activity.
Message and data rates
Message and data rates may apply. Standard carrier messaging rates apply to any SMS messages you receive. Check with your mobile carrier for details about your plan.
How to opt out
You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After you send STOP, you will receive a confirmation message and no further SMS messages will be sent to your number, except as required to confirm the opt-out.
How to get help
For help or more information about our SMS program, reply HELP to any SMS message from us, or contact us at support@sybago.ai.
Carrier disclaimer
Carriers are not liable for delayed or undelivered messages.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the site, understand usage, and improve performance. Categories include:
- Strictly necessary cookies: required for the site to function.
- Analytics cookies: help us understand how visitors use the site.
- Advertising cookies: used by our advertising partners (such as Meta) to measure the effectiveness of campaigns. Where required, we obtain your consent before setting advertising cookies.
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and the purpose for which it was collected. When information is no longer needed, we delete or anonymize it.
8. Your Privacy Rights
California residents (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we have collected about you.
- Delete personal information we have collected, subject to certain exceptions.
- Correct inaccurate personal information.
- Opt out of the sale or sharing of your personal information. Note: we do not sell your personal information.
- Limit the use of sensitive personal information.
- Be free from retaliation for exercising any of these rights.
Other U.S. state residents
Residents of Virginia, Colorado, Connecticut, Utah, Oregon, Texas, and other U.S. states with comprehensive privacy laws have similar rights. To exercise any of these rights, contact us at privacy@sybago.ai. We will respond within the time required by applicable law.
EEA/UK residents
You have additional rights under the GDPR and UK GDPR, including the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to lodge a complaint with your local data protection authority.
9. Children's Privacy
The Services are not directed to children under 13 (or under 16 in the EEA/UK), and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verified parental consent, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at privacy@sybago.ai.
10. Third-Party Links and Services
Our site may include links to third-party websites, plugins, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.
11. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, and alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
12. International Data Transfers
Sybago LLC is based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Services, you consent to the transfer of your information to these locations.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will provide additional notice (such as by email or a banner on our website). Your continued use of the Services after the effective date of the updated Policy constitutes acceptance of the changes.
14. Contact Us
If you have questions about this Privacy Policy, our practices, or wish to exercise any of your privacy rights, please contact us:
- Email: privacy@sybago.ai
- SMS program support: support@sybago.ai or reply HELP to any SMS
- Company: Sybago LLC
- Website: sybago.ai
This Privacy Policy is provided as a general template and does not constitute legal advice. We recommend having this document reviewed by qualified legal counsel before relying on it for compliance purposes.